Refunds & Returns Policy
All orders can be cancelled until they are shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address or not answering of phone calls)
- your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster)
Refunds are processed only if they meet the above conditions, and we have received the product returned with satisfactory state.